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SHIPPING & RETURNS

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SHIPPING POLICY

Last Updated: October 2026

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At Easy Sled, we want to get your kit to you safely and efficiently so you can hit the ice and snow. Because our sled kits and components involve specialized packaging, oversized parts, and cross-border logistics, please review our shipping guidelines below.

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1. Order Processing & Fulfillment

  • Small Team Operations: We are a small husband-and-wife team balancing regular jobs alongside welding, fabricating, and shipping your order.

  • Processing Times: Standard orders are typically processed and prepared for shipment within 2 to 4 business days. During peak winter season Oct-Jan, processing times may take slightly longer. 

  • Order Confirmation: Once shipping labels are generated, you will receive a tracking confirmation email automatically.

  • Tracking Delays: It may take up to 24 hours for tracking info to populate.  You may also notice a delay between when you get the tracking info to when you see it actually moving.  This is normal as we prep orders in batches and aim to drop off kits twice a week.  If your order missed the current batch, rest assured we'll get it out with the next one. 

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2. Shipping Methods & Rates

  • Carriers: We partner with reliable commercial freight and parcel carriers to ship our kits safely across Canada and into the United States, generally this will be via UPS (US & Canada), or Canada Post(Canada Only).

  • Rates & Calculations: Shipping rates are calculated at checkout based on your destination, package dimensions, and weight. Shipping may seem higher than expected, but please remember that this is a 3ft long package which incurs additional surcharges.  We work hard to secure the best rates possible and believe that they are fair considering the size/weight of the kits. Generally, we see $21-25 (CAD) within Canada and $17-20 (USD) for US orders - for single kit orders.

  • Local Pickup Option: If you are located nearby (Kawartha Lakes/Central Ontario region), you can select Local Pickup at checkout free of charge. Please reach out to us to confirm we'll be here, or we can leave your kit outside if we cannot be here when you are available.

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3. Cross-Border & International Shipping (USA & Beyond)

  • Customs, Duties, & Tariffs: For orders shipping outside of Canada (such as into the United States), all import duties, customs taxes, tariffs, and brokerage fees levied by government or regulatory authorities are the sole responsibility of the customer.

  • Delays: Easy Sled is not responsible for shipment delays caused by international customs clearance processes, border inspections, or carrier backlogs.

  • Refused or Abandoned Shipments: If a package is refused at delivery due to unpaid customs fees or tariffs, the customer will unfortunately forfeit the entire purchase price and shipping cost  as the courier will abandon the package. 

  • If returned due to an incorrect address, any return shipping costs, tariffs, fees or carrier penalties charged to Easy Sled as a a result, will reduce the resulting refund amount. 

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4. Damaged, Lost, or Stolen Packages

  • Inspection Upon Arrival: Please inspect your package and components immediately upon delivery and advise us if anything is not right.

  • Transit Damage: If your package arrives with visible structural damage or missing hardware caused by the carrier, you must report it to us within 7 days of delivery along with clear photographs of the damage and packaging (prior to opening if the box is damaged). We will work with you and the carrier to make it right or ship out necessary replacement parts at no cost to you.

  • Stolen or Misdelivered Packages: Easy Sled is not responsible for packages marked as "Delivered" by the carrier to the correct address provided at checkout. Please ensure you provide a secure delivery location.

 

Questions About Your Shipment?

If you have questions about lead times, need help tracking an order, or want to inquire about a custom freight quote:

RETURN & REFUND POLICY

Return & Refund Policy

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At Easy Sled, we take pride in building tough, high-quality, collapsible aluminum winter sled kits to make your ice fishing and winter backcountry trips easier. Because we are a small, independent operation, we handle all customer concerns on a case-by-case basis with fairness and transparency.

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Please review our policy below before making a purchase.

 

1. Returns & Exchanges (Unused Items)

We want you to be completely satisfied with your Easy Sled kit. If you wish to return or exchange an item:

  • Timeframe: 7 days from the date of delivery to request a return or exchange if no issues/concerns are expressed (ie: you changed your mind).

  • Condition: Items must be unused, uninstalled, and in their original condition/packaging (including all hardware and components).

  • Return Shipping: Customers are responsible for all return shipping costs and fees for the return unless it was a result of our error (e.g., you received an incorrect or defective part). Original shipping charges are non-refundable.

  • International customs fees, tariffs, or brokerage charges incurred to Easy Sled as a result of a return will be deducted from the original order amount unless discussed & agreed prior to return (we will provide written confirmation as applicable).

 

2. Tariffs, Customs, and International Shipments

  • Customs Duties & Tariffs: For cross-border orders (such as shipments into the United States), any applicable import duties, customs fees, brokerage charges, or tariffs imposed by government or regulatory authorities are the sole responsibility of the customer. These fees are non-refundable by Easy Sled under any circumstances, including in the event of a return or exchange.

  • Refused Shipments: If a shipment is refused/declined (non-delivery) due to unpaid customs duties, tariffs, or a refusal to clear customs, the customer will forfeit the original purchase price of the kit as well as shipping charges as the courier will abandon the package and it is not returned to Easy Sled.  Please ensure you accept delivery of the package and reach out to us to discuss a return in this case.

 

3. Defective or Damaged Parts

We inspect every kit before it ships out, however we can miss items and components can occasionally get damaged or go missing in transit.

  • If your package arrives damaged, or if you find a defect in your aluminum components or hardware upon unpacking, please contact us within 7 days of delivery.

  • Be sure to include a few clear photos of the issue with a short explanation, and we will happily ship out replacement parts or make it right.

 

4. Local Pickup Orders & Used Skis

  • Used Skis: Downhill or cross-country skis sold through Easy Sled are designated as final sale (Pickup Only). Because these are used items intended for custom modifications, they cannot be returned or exchanged once modified.

  • Local Pickups: For kits picked up locally, please inspect your components at the time of pickup or notify us of any issues within 7 days.

 

5. Non-Returnable Items (or reasons outside of Easy Sled control)

The following items cannot be returned:

  • Used, modified, or heavily weathered sled kits that have already seen action on the ice or snow.

  • Clearance items or final sale items (such as used skis).

  • International customs fees, tariffs, or brokerage charges incurred upon delivery.

 

How to Initiate a Return or Report an Issue

If you need to return an item, have a missing part, or just have questions about your setup, please reach out to us directly:

Because we are a small husband-and-wife team balancing regular jobs and welding/shipping, please allow 24–48 hours for a response. We are always happy to chat and will do everything we can to ensure you are happy with your gear!

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