If you are unhappy with your purchase or have an issue, please contact us to discuss.  We will do our best to resolve the issue as put high importance on good customer service.  We treat our customers as though we would like to be treated.  Each situation is handled individually and could have a wide variety of outcomes.  We aim to find one that leaves everyone happy at the end of the day. 

Easy Sled is a husband and wife team that run it as a hobby in our spare time.  For this reason, please understand that it may take us a bit to get back to you or to work out a solution etc.  Rest assured, we will respond to everyone.